Sound Masking for Healthcare

The mission of many modern hospitals has expanded to not only include rehabilitation of a patient’s body, but also to rejuvenate their mind and spirit. Industry mandated standards have also become more important as hospitals strive to earn better HCAHPS scores and HIPAA compliance. As patient satisfaction and mandated standards become a greater focus, hospitals are seeking ways to increase acoustic comfort and speech privacy. A sound masking solution from Cambridge Sound Management dramatically contributes to patient satisfaction because it effectively promotes rest and relaxation as well as confidentiality. By adding sound masking in healthcare settings, patients are able to sleep better resulting in an improvement of medical outcomes.




Case Study: University of Vermont Medical Center

“We installed the QtPro in an inpatient area, along with other noise-reducing measures. We’ve
experienced positive results from the measures taken.”
– Wes Pooler Director of Facilities Management University of Vermont Medical Center

Read more Healthcare Case Studies


Industry Challenges

  • Health Insurance Portability and Accountability Act (HIPAA) mandates how a healthcare provider is able to collect, store and use patient’s personal health information.
  • Hospital Medicare funding is now determined by the Value Based Purchasing Program and the Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) Survey.
  • Healthcare providers are continuously trying to improve patient services while maximizing resources.
  • Healthcare construction trends often address patient privacy concerns by over-spacing offices and patient rooms leading to higher construction costs and lower patient capacity.

Are you ready to add sound masking to your space? Click here to start planning your sound masking project with one of our professionals.

See our Qt® Patient Privacy System solution for waiting rooms, exam rooms and pharmacies

Learn about sound masking for Healthcare Facilities



  • Speech privacy is virtually non-existent in public spaces such as waiting areas, open counters common in pharmacies, and nurse stations.
  • Patients who can overhear other discussions may feel that they cannot fully discuss their medical issues or provide personal financial information out of fear of being overheard.


Cambridge Sound Management sound masking systems

  • Reduce the intelligibility of speech, increasing patient privacy and comfort during personal medical conversations.
  • Increase speech privacy in areas where sound absorbing or blocking materials are not an option.
  • Enable administrative and clinical staff to focus on patient care without unnecessary acoustic distractions.


  • Patients feel uncomfortable speaking freely to medical professionals for fear of being overheard by other patients and visitors.
  • Noise and distractions from the adjoining spaces prevents patients from resting and sleeping soundly.


Cambridge Sound Management sound masking systems

  • Make conversation more difficult to hear or comprehend, reducing the patient’s fear of being overheard.
  • Help patients sleep better by covering startling voices that can disturb their rest and recuperation.
  • Can contribute to fulfilling HIPAA requirements and raise HCAPHS scores, resulting in greater Medicare funding.


  • Risk of personal and financial information being overheard.
  • Patients can feel stressed in a noisy environment. 
  • Patients feel uncomfortable speaking freely to medical professionals for fear of being overheard by other patients.


Cambridge Sound Management sound masking systems

  • Improve patient comfort.
  • Increase patient privacy by reducing the intelligibility of speech. 


  • Typical open office workstations are 6 ft. by 6 ft. with short partitions.
  • Most worker mistakes and lower personal productivity can be attributed to workplace distractions such as overheard conversations.


Cambridge Sound Management sound masking systems

  • Research conducted in Finland has shown that worker performance improves nearly 10% by reducing conversational distractions. 
  • Helps with HIPAA compliance.
  • Addresses the need for acoustic treatment outlined in upcoming LEED Commercial Interiors Certification. Also mitigates the acoustic issues created by windows to meet the LEED requirement for daylighting and views.

Our healthcare customers and their patients are highly satisfied with the results of our Qt Quiet Technology sound masking systems. Learn more about their results in the following case studies.


An Effective and Budget Friendly Solution

Read more to see how a Cambridge Sound Management system compares to other acoustic treatment options.

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