Case Studies

Surgical Care Affiliates


Reducing Open Office Environment Distractions for a Commercial Lender

Surgical Care Affiliates (SCA) provides management services to more than 185 surgery departments, ambulatory surgery centers, and surgical hospitals across the country. When SCA’s operational headquarters in greater Birmingham moved into a modern new office space, it was vital that the office be productive, comfortable for employees, and provide adequate speech privacy.

Like many modern offices, SCA’s new location had a mix of open office, private office, and conference room space. The new office was spread across two floors of a newly constructed building. The open nature of the new office allowed in natural light and facilitated employee collaboration, but also created the potential for increased noise distractions and decreased speech privacy. SCA’s IT Finance Manager Kevin Page had heard sound masking, the process of adding an unobtrusive background noise to an environment to cover up excess speech, might be a viable solution to the problem. Page asked SCA’s local systems integrator, Integrated Media Systems (IMS), to provide more information on sound masking and a quote. IMS demonstrated that QtPro™ sound masking from Cambridge Sound Management would provide an effective and low-impact solution for SCA’s needs.


QtPro™ Sound Masking System

IMS installed QtPro sound masking from Cambridge Sound Management throughout SCA’s office space. Small, barely visible emitters (speakers) were placed in the drop ceiling throughout both floors. The emitters were connected by cables to intuitive control modules residing in the server room. A zone was added that allowed the emitters in the main lobby and bathrooms to play background music. Automatic ramping was programmed into the system, allowing for the masking noise to be slightly louder at times when the office is at its busiest.


A More Pleasant Work Environment

When employees returned to the office after the sound masking was installed they were pleasantly surprised to hear the masking noise and a noticeable decrease in distractions. After a few days, the masking sound itself wasn’t noticed by the employees, but the benefits of reduced distractions continue to pay dividends for employee concentration, productivity, and well-being. The barely noticeable emitters ensured that SCA’s modern office design wasn’t compromised. “Since QtPro has been installed we’ve noticed a reduction in typical office noise distractions,” says Page. “Employees love the comfortable work environment but don’t even notice the sound masking sound. It’s a perfect addition to our new, modern office space.”

About Surgical Care Affiliates
Surgical Care Affiliates (SCA) owns and/or provides management services to over 185 ambulatory surgery centers, surgical hospitals, and hospital surgery departments, in partnership with approximately 2,000 physicians and in affiliation with more than 45 health systems. SCA’s clinical systems, service line growth strategies, benchmarking processes, and efficiency programs create measurable advantage for surgical facilities – clinically, operationally, and financially.

About Cambridge Sound Management
Cambridge Sound Management, Inc., the world’s largest provider of sound masking solutions, manufactures QtPro and DynasoundPro sound masking systems to help organizations across multiple industries protect speech privacy, reduce noise distractions, and increase workplace productivity. Cambridge Sound Management’s proprietary sound masking technology works by emitting a uniform, barely perceptible background sound at the frequencies of human speech. Cost-effective and easy to install, their sound masking, office paging, and background music systems are deployed in hundreds of millions of square feet of space throughout the world including commercial organizations, healthcare facilities, financial services, government agencies, and educational institutions. Cambridge Sound Management is a Biamp Systems company.

About Integrated Media Systems
Integrated Media Systems (IMS) is a design installation and service company that provides a wide range of custom electronic systems to homes and businesses in the southeast US. Their systems are meant to work seamlessly within a given structure and the client’s boundaries, providing a “custom fit” solution. IMS project managers have on average more than 15 years Surgical Care of integration experience.