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Protect Patient and Staff Privacy
Increase Patient Satisfaction and Comfort
Help achieve HIPAA compliance with speech privacy protection
Increase HCAHPS scores by creating a quieter and more comfortable environment
By promoting patient rest and relaxation. Sound masking has been shown to have a measurable positive impact on responses to the HCAHPS survey question.
Studies show that patients in rooms with sound masking find that it helps to shorten the time it takes to fall asleep and prevents unwanted noises from disrupting their sleep.
| Patients who reported that the area around their room was always quiet at night. | Patients who reported that the area around their room was usually quiet at night. | Patients who reported that the area around their room was never quiet at night. | |
| Hospital 1 | 56% | 28% | 16% |
| Hospital 2 | 47% | 34% | 19% |
| Hospital 3 | 52% | 32% | 16% |
| State Average | 52% | 33% | 15% |
| National Average | 60% | 30% | 10% |
The Health Insurance Portability and Accountability Act (HIPAA) mandates how a healthcare provider implements safeguards to protect patient privacy. If patients can overhear other people’s discussions, they feel they might also be heard by others. As a result, patients may feel that they cannot fully discuss their issues and questions with other healthcare professionals.
Get a sound masking system to help reduce the risk of HIPAA violations.
Sound masking is a specifically tuned ambient background sound that targets the same frequency as human speech, reducing its intelligibility.
We installed the QtPro sound masking system from Cambridge Sound Management in an inpatient area, along with other noise-reducing measures. We’ve experienced positive results from the measures taken.
The QtPro sound masking system is the perfect example of how every detail of the hospital was carefully considered to promote patient healing and comfort.
Patients and staff experience the positive ambiance we wanted to achieve through our open design concept and we gained a greater level of patient satisfaction.
QtPro sound masking helps Peach Tree Health protect patient speech privacy, particularly in our exam rooms and reception areas. We like it so much we’ve decided to roll it out at other Peach Tree locations and will be installing it in our corporate office.
Approximately four months after we installed the sound masking system, our hospital’s post-stay Press Ganey survey of 57 patients on the issue of ‘noise in and around the room’ showed a dramatic 33% increase in patient satisfaction.
Since implementing QtPro, we notice the reduction in noise distractions and have a better overall sense of speech privacy, but the sound masking itself is barely noticeable. The call center is much more comfortable and productive now. The system itself is also very easy to use.
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