Why Amica Deploys Sound Masking in Every Branch

By Jon Page 1.15.2018

Amica Mutual Insurance Company prides itself on its award-winning customer service, so ensuring that its branch employees can conduct these calls privately and free from distraction is of paramount concern.

“We installed sound masking in two of our branches years ago to cut down on overheard cross-talk, and also to prevent conversations in private offices from being heard in the open-office area. We’ve been so impressed with the results that sound masking is now installed every time we renovate or relocate a branch.”

– Ron Rivet, Network Operations Section Manager, Amica Mutual Insurance Company

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